FAQS

HOW DO I TRACK MY ORDER?

After purchasing your items we will then send you a confirmation email. This will include a tracking number for you to track your items as soon as your parcel is with the courier and on its way to you!

WHAT IS YOUR RETURN POLICY?

You must return the item within 14 days of receipt. 

Please note before making a purchase that any item returned will take up to 14 working days to be refunded back to you.

If you wish to return your item/items the following must apply:

  • The product must be returned in it's original condition with plastic packaging. 

  • The product must be unworn.

  • The tags must be attached.

ARE THERE ANY CHARGES FOR RETURNS

You will take responsibility for the return shipping charges.
When returning an item we suggest you keep proof of postage and tracking number in case your item goes missing.

WHAT ARE THE PAYMENT OPTIONS?

Visa

Mastercard

Paypal

WHAT COUNTIRIES DO YOU DELIVER TO?

We deliver worldwide!

DELIVERY

UK Shipping

Standard Shipping: Royal Mail Tracked/Signed (2-5 working days)-£3.99

International Shipping

Europe Group 1 ( Ireland, France, Denmark, Belgium, Sweden, Spain) ( approximately 2-5 working days) - £14.99

Europe Group 2 (Europe Group 2 - All other European countries) (approximetly 3-5 working days) - £18

US & International Shipping (approximately 10-25 working days) - £26.95

  

OUR INTERNATIONAL CUSTOMERS

International orders may incur custom duties and taxes on the items, and we will not accept responsibility for these charges. Should you reject a delivery because of customs charges we will deduct the cost of returning the item back to us from your refund. If the cost of returning the item is greater than the cost of the item we have the right to authorise disposale of the item and no refund will be given.

©2019 by Rae London Boutique.